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Shipping Policy

Thank you for shopping with [Your Brand Name]. We are committed to delivering your order accurately, in good condition, and on time. Please review our shipping policy below.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Domestic Shipping (within [Country]):

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Express Shipping: 1–2 business days

International Shipping:

  • Standard International: 7–21 business days

  • Express International: 3–7 business days

Delivery times are estimates and may vary depending on destination and carrier delays.

Free Shipping

We offer free standard shipping on domestic orders over $[X].

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for the tracking information to update.

Customs, Duties, and Taxes

[Your Brand Name] is not responsible for any customs and taxes applied to your international shipment. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Missing or Lost Packages

If your package is lost or missing, please contact us at [your email] with your order number. We will work with the shipping carrier to resolve the issue as quickly as possible.

Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses at this time. If you have questions about whether we can ship to your location, please contact us.

Contact Us

If you have any questions about your order or shipping, please contact our customer service team at [your email or contact page].

Refund Policy

At [Your Brand Name], your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund:

  • The item must be returned within 14 days of delivery.

  • The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  • Proof of purchase is required (e.g., order number or receipt).

Non-Refundable Items

The following items are not eligible for refunds:

  • Final sale or clearance items

  • Gift cards

  • Undergarments or swimwear (for hygiene reasons)

How to Request a Refund

  1. Contact our support team at [your email] with your order number and reason for return.

  2. We’ll provide return instructions and a shipping label (if applicable).

  3. Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  4. If approved, your refund will be processed to your original payment method within 5–10 business days.

Cancellation/Return/Exchange Policy

Order Cancellation

Orders may be canceled within 12 hours of placing the order. To request a cancellation, please contact us immediately at [your email]. After this window, we may not be able to cancel your order as it may have already been processed.

Returns

We accept returns for eligible items within 14 days of delivery. To initiate a return:

  • Email us at [your email] with your order number and reason for return.

  • We’ll provide return instructions and, in some cases, a return shipping label.

  • Return shipping fees may apply unless the item was defective or incorrect.

Exchanges

We accept exchanges for different sizes or colors of the same item, subject to availability. Exchanges must also be initiated within 14 days of delivery.

Steps for exchange:

  1. Contact us to confirm availability.

  2. Send the original item back to us.

  3. We will ship the replacement once the original item is received and inspected.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 5 days of delivery with photos of the issue. We’ll make it right by offering a replacement, exchange, or full refund.

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us at [your email or contact page].